OUR SERVICES

We ensure adherence to the highest standards of delivery at attractive total cost of ownership to you. We deliver our projects using the Agile Methodology that allows the milestones to be monitored, managed and course corrected without time and cost overruns.

Our consultants work alongside your team to ensure that the project goals are identified, communicated and understood by all stakeholders. Clearly identifiable metrics are enforced to ensure project progress monitoring and control. We ensure that you always work with a single point of contact throughout the project. This increases communication effectiveness, customer satisfaction and helps achieve the expected results and outcome.

EXPERIENCE

Our consultants have worked across various industries, enabling us to offer a compelling combination of functional skills and business understanding. We have worked in the following se:

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IT and ITES

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Professional Services

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Manufacturing

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Media & Entertainment

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Pharmaceuticals

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Retail

Service Offerings span the following areas:

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CONSULTING SERVICES1

Our consulting processes and implementation approach ensures the best of service quality & consistency across multiple engagements. All engagements are broken down into several phases with clearly identifiable and measurable milestones, roles & responsibilities, risk identification and mitigation strategies. The phases of a typical engagement for us are:

DEFINITION

  • Understand Business Requirement
  • Document Project Goals and Deliverables
  • Explore Process Improvement Opportunities

SOLUTION DESIGN

  • Develop Business Blue Print highlighting the 'To-Be Process'
  • Design Solution Architecture and Map

SOLUTION DEVELOPMENT

  • Configure solution
  • Thoroughly test developed models/application
  • Comply with Define and Design expectations

SOLUTION DEPLOYMENT

  • Training
  • User Acceptance Testing Support
  • Hand-holding, Change Management & Post Go-Live Support
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Support Services 2

Support Services are specifically tailored to meet the requirements for clients who wish to continue enjoying on-going support for their teams to scale up on the usage of the planning solution, processes and the new way of executing tasks. Post Go Live is when, we believe, the actual journey begins.

Users start engaging with the new processes in the planning solution and need guidance and support to tide over their questions and thoughts. As they get more familiar with the new processes, they often discover the following:

  • Areas for improvement both functionally and technically

  • New business processes that can be transitioned/migrated

  • Redesign existing processes to suit changing business needs

  • And many more

Our Value proposition is that we try to use the same consultants deployed on the project to offer you support services. This ensures business continuity for your user teams resulting in maximum value for your investments.

Support is provided, from off-site, through a ticketing system. We are also open to engage and work out a support model that is unique for you.

Our Approach Is Based On The Following Premise

  1. Raise a Support Ticket via email for any type of question, issue or query

  2. Guaranteed response time based on agreed SLA

  3. Root cause Analysis for issues

  4. Proactive approach to providing answers to 'how to' type of questions

Learn more about our support services by contacting us at info@deflytics.com

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TRAINING 3

With trained resources at your organization, you can rest assured that you have all the necessary skills to manage your evolving business requirements. Training equips these resources with the necessary skills to work efficiently and meet your expectations.

We provide training services as a standard offering in every engagement we undertake, making sure that the users possess all the basic skills to perform their day-to- day tasks efficiently and effectively.

We also provide advanced training options that are modelled to make your team self-sufficient and equipped to manage and administer the solution independently.

Training Spans The Following Areas:

  1. Administration Training to design, configure and model business changes
  2. End User Training to help users navigate, use and understand your planning process
  3. On-boarding training for new employees


  • We can tailor and customize training programs to meet your specific needs.

  • We generally conduct these training programs at your chosen site giving you the freedom to invite cross-functional teams to learn, gain knowledge, share and collaborate.

Learn more about our support services by contacting us at info@deflytics.com